At India Kartz, we are dedicated to providing you with an outstanding shopping experience. To uphold this commitment, we have established a transparent and customer-friendly return and refund policy, as detailed below:
5-Day Return Window
You have a generous 5-day window from the date of delivery to initiate a return. This extended timeframe allows you ample opportunity to assess whether the product meets your expectations and requirements.
Hassle-Free Returns with Free Return Shipping
At India Kartz, we want you to shop with confidence. Therefore, we offer hassle-free returns with complimentary return shipping. If you are not entirely satisfied with your purchase, you can return it to us at no additional cost.
Return Eligibility
For your return to be eligible, the following conditions must be met:
Items must be returned in new, unused condition and in their original packaging, with all tags intact.
The product should not have been used, altered, or damaged by the customer.
Returns must include all original accessories and documentation.
Return Process
Here’s how our return process works:
To initiate a return, please contact us via email at help@indiakartz.com within the 5-day return window. Be sure to include your order number and the reason for your return in your email. Also include your bank account details for refund.
We accept returns for damaged, defective, or missing products.
For the return process, we require a 360-degree unboxing video without any cuts or edits.
Refund Process
Once we receive your return request, we will provide you with return authorization and detailed instructions on how to return the item.
After receiving and inspecting the returned item, we will process your refund within 2 business days.
Refunds will be issued to the bank account provided at the time of refund.
Customer Responsibility
It is the customer’s responsibility to ensure that the returned items are securely packaged to prevent damage during transit.
Cancellation Policy
If you need to cancel an order, we kindly request that you do so before the shipment of your order. To initiate the cancellation process, please log into your account and select the “cancel order” option corresponding to the order number you wish to cancel.
Questions and Assistance
Should you have any questions or require assistance with your return, please do not hesitate to reach out to us at help@indiakartz.com. Our dedicated customer support team is here to assist you.
We deeply appreciate your patronage and thank you for choosing India Kartz for your shopping needs. Your satisfaction is our top priority, and we are committed to ensuring your shopping experience is nothing short of exceptional.
